Refund policy
At Grabwow, we want you to shop with confidence. If you’re not fully satisfied with your purchase, we’re here to help.
🔁 Returns
You can request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- It must be in the original packaging
- Proof of purchase (order ID/email) is required
Items that are damaged due to misuse, or used products, are not eligible for return.
❌ Non-Returnable Items
Certain items cannot be returned, including:
- Personal use items (if opened/used)
- Items marked as “Final Sale”
- Perishable or hygiene-related products
💸 Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection
- If approved, your refund will be processed within 5–7 business days
- Refund will be credited to your original payment method
🚚 Return Shipping
- Customers may be required to pay return shipping charges
- In case of damaged, defective, or wrong items, Grabwow will cover the return cost
🔄 Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
⚠️ Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank/payment provider (processing time may vary)
📩 Contact Us
For return or refund requests, contact us at:
support@grabwow.com
Please include your Order ID and issue details for faster support.
💬 Our Commitment
We aim to provide a smooth and fair resolution for every customer. Your satisfaction is important to us, and we’re always here to help.